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Tuesday, March 26 • 8:00am - 10:00am
Workshop A: How to Create an Annual Plan, or a New Roadmap, for Your Digital Workplace to Guide It to Long-Term Success - C5 Insight

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Digital is transforming our workplaces at an ever-increasing pace.  But many digital workplace projects are being left behind.  One of the most critical reasons: not understanding the unique planning process.

This session will dive into what should be included in your annual plan, how to build it, and what to consider leaving out. You will leave equipped with the knowledge needed to build a roadmap that ensures long-term success, including how to:

  • Get your team engaged
  • Set priorities and understanding what realistically can and cannot be done
  • Build your business case
  • Measure the ROI
  • Benchmark user satisfaction
  • Analyze and constantly improve your digital workplace plan

You'll take away a workbook with how-to instructions for creating your plan, and a list of ideas for either a new project launch or an annual plan for moving an existing project forward.

Tricia Desso-Cox, Managing Partner
C5 Insight 

Geoff Ables,  Managing Partner
C5 Insight 

avatar for Geoff Ables

Geoff Ables

Managing Partner, C5 Insight
Geoff Ables is a renowned customer experience and employee engagement strategist, inspirational international speaker, entrepreneur and an author who helps businesspeople create contagiously engaged employees that transform the customer experience. | | In 2003 he began evangelizing... Read More →
avatar for Tricia Desso-Cox

Tricia Desso-Cox

Managing Director, C5 Insight
Tricia Desso-Cox has over 20 years of experience in customer engagement and user training delivery on several platforms and processes, as well as 10 years of business critical operations management for global enterprise, master data management, business process design and business... Read More →

Tuesday March 26, 2019 8:00am - 10:00am
Las Vegas Convention Center